Legal information and GDPR rights

Who we are legally, what laws govern your orders, and — for customers covered by the GDPR — the full list of your data rights and how to use them.

updated March 2026 applies to hotdealszone.info questions? contact us

In plain terms

The legal bit, written like a person

HotDealsZone is a registered Australian business. Orders placed on this site or by phone are contracts under Australian Consumer Law — which already gives you strong rights about quality and refunds.

Because flowers occasionally get ordered for or by people in Europe, we also honour GDPR data rights for anyone they're relevant to. The dedicated block below covers that; our privacy policy covers the day-to-day data handling in friendlier language.

The studio storefront on Chapel Road, Bankstown

At a glance

HotDealsZone Pty Ltd, ABN 63 742 918 054, registered in NSW.
Australian Consumer Law applies to every order.
GDPR rights honoured for EU/UK data subjects on request.

The studio behind the paperwork

Real bench, real buckets — policies written by the people in the photos.

The workbench mid-order with stems laid out

The bench, mid-morning

Storefront on Chapel Road with flower buckets out front

Chapel Rd frontage

Delivery boxes stacked for the afternoon run

Afternoon run, loaded

Handwritten order cards pinned above the bench

The order board

Who we are

HotDealsZone Pty Ltd (ABN 63 742 918 054), trading as HotDealsZone floral studio. Registered address: Ground Floor Shop 22/462 Chapel Rd, Bankstown NSW 2200, Australia. Owner and director: Mia Callahan.

Contact for legal matters: hotdealszone@gmail.com or +61 7 3852 4196.

Governing law

Contracts for purchases are governed by the laws of New South Wales, Australia. Nothing on this page limits your rights under the Australian Consumer Law — including guarantees on acceptable quality and fitness for purpose, which can't be excluded.

Disputes: talk to us first. Nearly everything resolves in one phone call; if it doesn't, NSW courts or NSW Fair Trading are the proper venues.

What we sell

Custom floral arrangements and related goods, made to order. Because bouquets are bespoke and perishable, the usual change-of-mind rules differ — see our refunds page for the practical detail.

Quotes are fixed once accepted; substitution rules for unavailable stems are described on each service page and apply as stated there.

Intellectual property

Photos, text and designs on hotdealszone.info are ours or licensed to us — please don't republish them commercially without asking. Sharing a photo of a bouquet you bought, on your own socials, is always fine and genuinely appreciated.

Liability

We stand behind our work — damaged or incorrect orders are remade or refunded per the refunds policy. Beyond that, our liability is limited to the order value except where consumer law says otherwise.

Delivery timing is our responsibility within the windows we confirm; events genuinely outside our control (closed venues, wrong addresses supplied) get sorted by conversation, not by pointing at this clause.

Changes & contact

This page changes when the law or our practices change — the date at the top is the honest last-edit date. Material changes get flagged to active subscribers by email.

GDPR

Your GDPR rights, honoured

If the GDPR applies to you — you're in the EU/UK, or your data was collected in connection with an EU order — you have the rights below. Email hotdealszone@gmail.com with 'GDPR request' in the subject and we respond within 30 days, usually far sooner.

We act as data controller for order data. Our lawful basis is contract performance for orders and consent for anything marketing-related. Full detail on collection and retention is in our privacy policy.

Access — a copy of the personal data we hold.
Rectification — fix anything that's wrong.
Erasure — 'right to be forgotten' where the law allows.
Restriction & portability — limit processing or take your data elsewhere.
Object — to any processing based on legitimate interest or marketing.

Also in the fine print: Privacy Legal & GDPR Terms Cookies Refunds

Legal question? Ask a human

HotDealsZone Pty Ltd answers its own email — write to hotdealszone@gmail.com or call the studio and ask for Mia.

hotdealszone@gmail.com +61 7 3852 4196 Shop 22/462 Chapel Rd, Bankstown NSW 2200

Contact the studio