Refunds, remakes and fair outcomes

Flowers are perishable and made to order, so refund rules here are about fairness, not loopholes: if we got it wrong, we fix it — replacement or money back, your pick.

updated March 2026 applies to hotdealszone.info questions? contact us

In plain terms

The principle before the policy

If a bouquet arrives damaged, wrong or wilting inside 48 hours, we replace it or refund it — your choice, and we'd rather lose the order than the trust.

Change-of-mind works differently for perishables: a bouquet can't be 'returned to shelf'. The detail below is the honest version of how that plays out.

A returned bouquet being reconditioned at the workbench

At a glance

Report issues within 48 hours of delivery — photo helps hugely.
Our fault = replacement or full refund, your choice.
Event deposits refundable up to 14 days before the date.

The studio behind the paperwork

Real bench, real buckets — policies written by the people in the photos.

The workbench mid-order with stems laid out

The bench, mid-morning

Storefront on Chapel Road with flower buckets out front

Chapel Rd frontage

Delivery boxes stacked for the afternoon run

Afternoon run, loaded

Handwritten order cards pinned above the bench

The order board

When you get a full remedy

Replacement or full refund — your choice — when: the arrangement arrives damaged or visibly wilted; the order is materially wrong (wrong item, wrong address our error, missing paid extras); or we cancel an order we can't fulfil.

Report within 48 hours of delivery with a photo. Perishable goods need that window — a week-old wilted bouquet tells us about vase care, not our work.

Change of mind

Because every piece is made to order and perishable, change-of-mind refunds aren't possible once assembly starts — the stems are already cut. Cancel before that point and there's no charge at all.

Non-perishable goods (vases, candles bought standalone) follow normal retail rules: return unused within 14 days for a refund.

Subscriptions

Skip or cancel any time with no fee — the week you cancel simply doesn't get charged or delivered. A delivery that's already been made isn't refundable; a delivery you skipped was never charged.

Weddings & events

Deposits are refundable up to 14 days before the event date — inside that, your stems are already ordered and paid for, so the deposit covers them. Cancel further out and everything comes back.

If WE have to cancel (illness, supply failure), every cent paid comes back plus we'll help find a replacement florist — that's only happened once, and we still feel bad about it.

How refunds arrive

Refunds go back to the original payment method within 3–5 business days. Cash orders are refunded by transfer. You get confirmation in writing either way.

Start here

Call +61 7 3852 4196 or email hotdealszone@gmail.com with the order details and (ideally) a photo. Most cases resolve in one conversation — replacement goes out same or next day where possible.

Also in the fine print: Privacy Legal & GDPR Terms Cookies Refunds

Something went wrong? Tell us

One call usually sorts it — replacement out the door or money back, and an honest apology either way.

hotdealszone@gmail.com +61 7 3852 4196 Shop 22/462 Chapel Rd, Bankstown NSW 2200

Contact the studio