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Terms of service

Terms of ordering from us

The working agreement between you and the studio: what 'made to order' means for changes and cancellations, how delivery windows work, and what we each owe each other.

updated March 2026 applies to hotdealszone.info questions? contact us
In plain terms

Bespoke flowers, plain terms

Everything we sell is made to order — which is great for freshness and terrible for restocking. These terms exist mostly to be fair about that one fact.

Ordering — online, by phone or in the studio — means you accept these terms. They're written to be read; nothing in here overrides your Australian Consumer Law rights.

Order cards and a written quote on the studio desk

At a glance

  • Quotes are fixed once accepted — no surprise surcharges.
  • Same-day orders can be changed up until the stems are cut.
  • Perishable goods have different change-of-mind rules — see refunds.

The studio behind the paperwork

Real bench, real buckets — policies written by the people in the photos.

The workbench mid-order with stems laid out

The bench, mid-morning

Storefront on Chapel Road with flower buckets out front

Chapel Rd frontage

Delivery boxes stacked for the afternoon run

Afternoon run, loaded

Handwritten order cards pinned above the bench

The order board

01

Orders & acceptance

An order is confirmed when we've accepted it — by phone confirmation, message reply or invoice. Until then it's a request, and we'll tell you quickly if we can't fulfil it as asked.

Events and weddings are confirmed by written quote and deposit. The deposit locks your date; the balance falls due as stated on the quote.

02

Pricing & payment

Prices on the site and in quotes include GST. Accepted quote = fixed price — market price swings are our problem, not yours.

Payment: card or transfer for orders, deposit then balance for events. Corporate accounts get 14-day terms after three months of good history.

03

Substitutions & availability

Flowers are a seasonal product. If a listed stem is unavailable on the day, we substitute with the closest match in colour, form and value — and we contact you before dispatch for approval wherever the order allows time for it.

If we can't get close, you get a choice: revised design or full refund. No silent downgrades.

04

Delivery

We deliver within the window we confirm. Recipient not home: we contact you, then leave the flowers in the safest available spot or return them to the studio — one free re-delivery included.

Wrong address supplied by the sender is remedied where we can, but re-delivery fees may apply if the original drop was completed correctly to the address given.

05

Cancellations & changes

Same-day orders: changes and cancellations are free until assembly starts — we cut stems to order, so once the knife's out, the order stands.

Event and wedding cancellations: deposit refundable up to 14 days before the date; inside that window we've already ordered your stems, so the deposit covers them. Full detail on the refunds page.

06

Acceptable use of the site

Don't scrape the site, don't misrepresent yourself on orders, don't send flowers with unlawful or harassing card messages — we reserve the right to refuse orders on those grounds and to say why.

Also in the fine print: Privacy Legal & GDPR Terms Cookies Refunds

Something unclear? Ask before ordering

Two minutes on the phone beats a misunderstanding on delivery day. The studio line is open during working hours.

hotdealszone@gmail.com +61 7 3852 4196 Shop 22/462 Chapel Rd, Bankstown NSW 2200
Contact the studio