Message received
Thanks — it's on
Thanks — it's on
the bench board
Your message just landed at the studio. A florist reads it within the hour during business time — expect a call or reply from a real person, not an autoresponder.
What happens next
The next hour,
The next hour,
honestly mapped
No ticket queue — the message goes on the same board as the morning's orders.
It hits the board
Your note gets clipped up next to today's orders — usually inside five minutes of sending.
A florist reads it
Whoever's free grabs it. Wedding queries go straight to Mia; delivery questions go to Dave's route brain.
We reply
Within the hour in business time — usually a call, since that's faster than typing back and forth.
Nothing fits? Phone wins
Same-day or urgent — call +61 7 3852 4196 instead of waiting on email. The bench answers.
While you wait